Dream it.

It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

Complaints Procedures

Complaints Procedures
Customer service is absolutely paramount to us at The Yorkshire Beeswax Candle Company.
If our level of satisfaction is unsatisfactory we welcome you to contact us.
We are a friendly family business and always try to improve our fantastic satisfaction levels.
If you develop a problem with any product we ask you to contact us at the soonest opportunity so we can provide help and support and resolve any issues you may have.
We aim to answer all complaints with 12-24 hours however during busy periods this may be slightly longer.
Please email
Sales@TheYorkshireBeeswaxCandleCompany.co.uk

Please provide your order number and a contact number.

All our products are handmade and we continue to make improvements if necessary. We do accept that some errors may occur but we will do everything to rectify any issue in a professional manner and give customers the satisfaction they deserve.

Delivery and Dispatch

Getting orders dispatched and safely to the customers provided address safely is paramount.

We are always making improvements and will continue .to maintain a high level of satisfaction.

We understand that issues happen but we will do everything to solve any issues.

We now use HERMES as our main postal service. All packages are sent recorded delivery and should arrive with the customer in 3 - 5 days of dispatch. Order can be delivered sooner.

To be notified of the complete progress please provide a mobile number on your order. Dispatch and delivery times will be sent via the Hermes online portal.

We understand that is very annoying when an item goes missing. If this happens please contact us and we will do everything to track and trace your order.

Please note that no replacements will be dispatched until track and trace has been completed. This may take up to 3 working days however we will do everything in our power to speed this up and get your order to you.

Candle Safety

• Never burn your candle for more than 4 hours.

• If your flame gets large, blow out and let the candle cool.

• Always trim your wick after every burn.

• Follow safety instructions on the safety sticker provided.